TERMS & CONDITIONS

“Derma Beauty Clinic strives to give exceptional training and offer post support on all our courses. We go above and beyond to give you nothing but the best and give you the confidence to walk away and start your career.”

Rachel Londors – Director and Founder of Derma Beauty Clinic LTD

To submit a booking request, you must complete the booking form stating and pay the amount specified. You, the learner, must ensure that all information provided in the booking form is complete and accurate. If we accept your booking request and deposit, we will e-mail (or otherwise issue) a Confirmation to you, stating and confirming the date, the balance is due. Any outstanding balance must be paid by the due date specified in the Confirmation email, normally on the first day of the course prior to the course starting.

You must check the details on the confirmation email when you receive it. If there are any errors, or if you haven’t received a confirmation email from us within 7 days of making your booking request, then please email:

bookings@dermabeautyacademy.com

We reserve the right, in our sole and absolute discretion and without the need to give a reason, to refuse to accept a booking request. In such circumstances, no contract will arise and we will return any payment accompanying your booking request.

By submitting a booking request or paying a fee, you agree to be bound by these Conditions.

BOOKINGS

To secure a place on a course you must pay a non-refundable deposit, which is stated on this website page. These fees are non-refundable and non-transferable. The remainder of the balance must be made in full on the first day of the course prior to the start time.

The balance of the course fee, if any, must be paid on the first day of the course prior to the course starting time.

If you do not pay any balance in full before the course start time, your booking will be deemed cancelled and you will forfeit your deposit and you will not be able to sit in the session.

If you can’t make your fully paid booked course date due to any last-minute reasons and want to move it to the next available course date this will incur 25% of the original course cost to cover the loss of work to a tutor, company, models and an administration fee.

(No offers previously or on now will be taken into account.)

If you leave (or miss) a course prior to its completion, you will forfeit all sums paid to us.

If you go over any contractual end dates for multiple day courses, you will either occur additional exam fees and forfeit completion and certification including all sums paid to us.

Please note that your kit may not be able to be given to you on the day of the course if booking within 14 days of the course start date, but will be sent out to learners as soon as possible after the course, usually within 14 working days. (This will not affect your training whilst on the course.)

Kits that come free with our courses are the same products/equipment that we use in the Academy, it is your personal choice if you choose to use it or you go on to purchase another brand/equipment.

Some qualifications have to be paid in full before being registered for the course, this is stated on the webpage.

Derma Beauty Clinic is not responsible for any travel or accommodation expenses that learners may incur due to attending or a cancellation of a course.

The academy will not offer any refund for cancellations outside our control, including adverse weather conditions, flooding or such like – the next available date will be offered.

1. DOCUMENTS AND COURSE CONTENT

A minimum of two learners is required to run a course unless one-to-one tuition is being offered, or at the Director’s discretion.

The number of hours stated for how long the course will take to complete is a guideline only. The actual time a course will end will depend on class size and the speed that which learning takes place.

Derma Beauty Clinic course notes and training cannot be relied upon for legal interpretation. The Academy accepts no responsibility for the actions of clients, or those of other people reading the course notes, or responsibility for any loss incurred through the use of relying on the course content.

Derma Beauty Clinic reserves the rights to its design, text, images, and materials used, including its website. Use is not permitted and must not be copied in any way.

Derma Beauty Clinic reserves the right to alter: course dates, venues, course content, materials, tutors, and course requirements at any time without liability and with only a minimum of 24 hours prior notice. In the event of a cancellation where alternatives cannot be provided, in respect of that course, a full refund will be offered.

Derma Beauty Clinic will always aim to provide all kits for learners on the day of the course but, if in unforeseeable circumstances that this may not be able to happen, the academy cannot be held responsible. In such circumstances, we will aim to have any missing items sent out to students as soon as possible after the course. Please allow up to 14 working days to receive your missing items.

If a learner does not meet the required standards to successfully complete the criteria to safely complete the treatment by the tutor’s recommendations, they shall be invited back to join the next class of the same subject free of charge, on the first occasion only.

Case studies must be completed within specified times given on the course or stated in the course book, otherwise, you will not receive your full certification and re-admission and cost of the course will be required. We aim to have case studies marked with feedback within 21 days.

Paying for and/or attending a course fully does not guarantee a qualification, award, diploma, or certificate of achievement. Certificates of achievement are gained by the successful fulfilment of the criteria set out by the various awarding bodies. The decision of the Managing Director is final in all cases.

Even though Derma Beauty Clinic tries to find every single area to cover during practical training sessions for its learners, it is sometimes hard to meet these needs due to the individual model requirements and capabilities. We cannot guarantee we will cover every area, but we can guarantee any areas missed will be discussed in theory or practical, or feel free to send case studies or join the next course for practice on the next available course date.

In order for the learner to gain their certificate they must fully complete any theory work and or assignments, practical assessments, case studies, revisions and pass the exams by the specified course end date.

(Start and end date will be specified on the learner’s booking confirmation)

DT will take NO Excuses whatsoever as to why you require a change of these rules.

If models are required on our training days we will do our best to provide a variety of models but sometimes due to circumstances beyond our control, this is not always possible. If this is the case on your course date and the course can’t be completed with the models on the day. You will be issued with an attended certificate for the day and then given the option of coming back on the next course date to fulfil your model case studies or alternately you can do treatment and send us evidence of the case via photographs and your tutor will assess and issue your certificate.

2. SALONS RULES

It is the responsibility of the learner (or their model if required) to be patch/skin tested before the relevant course date (minimum 24 hours).

Learners may be required to pair up and work on each other. All learners are responsible for their own clients/models including their patch test, only when Derma Beauty Clinic requests to do so and learners will be notified of this when booking. You may also be required to work on a prosthetic limb certain courses, due to Health and Safety reasons.

Classes will commence promptly at the published times irrespective of whether all students are present. Classes will not be delayed waiting for latecomers and Lecturers are not responsible for repeating work missed. We will always aim to start our courses at the given times, but in the event of an emergency or unforeseen circumstances courses could be slightly delayed.

Learners must comply with all reasonable instructions from our course leaders and their assistants in relation to its use.

Learners are requested to wear: Comfortable shoes and have a smart and professional appearance during any course. Please dress smart and comfortable for all courses.

Mobile phones must be switched on silent throughout the duration of the course. Unless discussed and confirmed prior by the course tutor. If taking an exam, mobile phones must be turned off and not be present in the examination room.

All Learners will be required to participate practically whilst on the course, to obtain certification.

All learners (depending on course) may be required to complete before and after studies to obtain a completion certification.

Learners that act inappropriately and bring dishonour to the academy will be dismissed with immediate effect and will lose any monies paid and their rights to complete the course and achieve certification. The academy does not accept any kind of abusive behaviour from its learners, whether this is verbal, physical, or written. We always follow a professional method of communication regardless of the matter and we would like this to be reciprocated.

If for any reason this isn’t followed you will be dismissed immediately from your qualification as this will not be tolerated.

Failure to comply with Derma Beauty Clinic Terms & Conditions will incur the disciplinary procedure which may result in withdrawal from any courses with no refund or exchange options.

If you require additional copies of certificates this will incur a £25 charge including postage.

3. INSURANCE

The learner is required to obtain insurance against medical and personal accident risks. This must be for the procedures commenced and be valid for the industry and area you are working in. We also recommend insurance that covers the loss of, damage to or theft of personal belongings.

It is your sole responsibility to ensure that the insurance cover you purchase is adequate and sufficient to meet your requirements and you may be required to purchase insurance before a course, this can be confirmed at the time of booking if needed. It is also your sole responsibility to disclose any material facts such as pre-existing medical conditions to your insurers.

You are insured to practice your booked course treatment whilst with us but does not cover you for any case studies or treatments away from the premises.

4. YOUR EQUIPMENTS

You are responsible for bringing the appropriate clothing and equipment to a course, the guidance of which will be sent to you after your booking has been confirmed.

Any information provided by us on such matters as clothing, baggage, and special equipment is given in good faith but without responsibility on the part of Derma Beauty Clinic.

All electrical equipment provided by Derma Beauty Clinic has a 12-month guarantee from the date we purchased the same.

All personal equipment is left at your own risk. We will not be responsible whatsoever for any loss or damage to your personal possessions.

We reserve the right to charge you for the cost of replacement or repair of items of property or equipment lost or damaged by you during a course. If any property or equipment is damaged by you during a course, we also reserve the right to charge you for the cost of reinstating the property or equipment to the condition it was in before you damaged it.

Derma Beauty Clinic will respect your privacy always. We will not sell or make available, in any way, your personal information except where you have specifically asked us to. All student information is kept strictly confidential.

5. CANCELLATION OF COURSES

We are committed to providing a high-quality service to our clients. We would not wish to think you have reason to be unhappy with the service that we provide to you.

We are unable to offer refunds if you want to cancel your training course.

Please note that course payments are non-transferable and non-refundable. If you are unable to attend the course, this will result in the loss of the full payment made. or * can be applied.

*If you can’t make your fully paid booked course date due to any last-minute reasons and want to move it to the next available course date this will incur 25% of the original course cost to cover the loss of work to a tutor, company, models and an administration fee. (No offers previously or on now will be taken into account.)

If you have a Complaint

If you have a complaint during your course you must bring it to the attention of your course tutor at the earliest appropriate opportunity in order that remedial action may, if appropriate, be taken. Any outstanding complaint not resolved during the course must be notified to us in writing within 30 days of the scheduled end of the course. We have a strict complaints policy to which all staff adheres too. If your course tutor is unable to resolve any complaint to your satisfaction, Rachel Londors, as Managing Director within the firm responsible for client care would become involved and would invoke the procedure as appropriate with a view to resolving the matter. A copy of the procedure is available on request.

Sub-contractors

Derma Beauty Clinic is not responsible or to be held accountable for any complaints, problems, or concerns with third parties / sub-contractors who deliver courses through our academy. Any courses that are associated and accredited through third parties / sub-contractors will require you to take up any actions personally with them.

6. ASSESSMENT DAYS

On purchase of an assessment course, you must make full payment. That will allow the theory packs or assignment work and or any exam to be sent out for you to read or and complete. An assessment day will also be booked in with the learner and the academy on the day of booking and confirmation. Please make sure you purchase the correct course required as a mistake cannot be rectified once the course pack/work has been sent out.

You must send all theory work/assignment or an exam to the academy prior to the practical assessment day. The person stated on the confirmation must be the same person who attends the assessment day.

Certificates will only be given if the learner has shown competence in the chosen course area and has completed all other work. (Then the certificate will be given on the assessment day) and will not be given if the assessment day is not complete.

No kits are given with assessment courses but can be purchased from the academy.

Assessment days can not be changed due to tutor and models being arranged.

7. PAYMENT PLAN INSTALMENTS

Occasionally on some courses, we might allow learners to pay in monthly instalments with a deposit. You will be required to sign a payment plan contract that states how much you will pay and on what date the payment should be made. The payment dates are either the 1st Monday or the last Monday of the month. Payment must be paid via card at the academy by calling 020 8504 4168 or via a link or bank transfer.

An agreement will be needed to be signed by the learner prior to starting the course.

If no monthly payment is made on the chosen date, this will incur a halt or a stop to progressing onto the next phase of your qualification/course. If no payments are made on two consecutive months, the learner will be terminated from the course and your qualification will be cancelled.